Support

We're here to help. Choose the option that fits your situation.

Common questions

Refunds and billing

For refund requests, please email support@dolphy.chat from the address on your account, or open a ticket via the in-app support chat. Include the date of the charge and a brief description of the issue, and we'll get back to you as quickly as possible.

Canceling your membership

You can cancel your monthly or yearly membership at any time from the Membership page after signing in. Cancellation takes effect immediately for trials and at the end of the current billing period for paid memberships.

Deleting your account

Account deletion is self-serve. Sign in, go to Settings, and use the "Delete account" button at the bottom of the page. You can also email us if you'd prefer we handle it manually — see the Data Deletion page for details.

Reporting a bug or technical issue

If something isn't working as expected, the live chat is the fastest path. Include the device and browser you're using along with what you were trying to do.

Resources